Your Privacy, Plain and Simple.
We know privacy policies are the vegetable no one wants to eat. So we’ve written ours the way we’d explain it to a friend — clearly, honestly, and without burying anything important in fine print. Here’s exactly what we do with your information when you visit or shop with us.
Last updated: [Month, Year]
Who We Are
We are Woh Chali, an Indian handloom saree brand operating online at wohchali.com. Our founders are Meenu and Shubhi Tiwari, based in India. If you have any privacy-related questions, you can reach us directly on WhatsApp at +91 79822 23970
What Information We Collect
When you shop with us or get in touch, we may collect the following:
- Your name and contact details (phone number, email address, delivery address) — so we can process and deliver your order
- Your WhatsApp number — if you join our WhatsApp community or contact us directly
- Your Instagram handle — if you DM us or tag us in a post
- Basic browsing data — such as which pages you visit on our website, how long you stay, and what you click on. This is collected automatically by our website platform and helps us improve your experience.
We do not collect your payment information directly. All payments are processed securely through our payment gateway, which has its own privacy and security protocols.
How We Use Your Information
We use your information only to:
- Process and fulfil your orders
- Communicate with you about your purchase — confirmation, dispatch, delivery
- Add you to our WhatsApp community if you’ve opted in, where we share new collections and updates
- Improve our website and understand what our visitors are looking for
- Respond to your messages and queries
We do not sell your data. We do not share it with third parties for marketing purposes. We are a small brand and your information stays with us.
Our WhatsApp Community
If you choose to join our WhatsApp group, you are opting in to receive updates from us about new collections, restocks, and the occasional craft story we couldn’t resist sharing. You can leave the group at any time — no hard feelings, and no data is retained beyond your phone number within the group.
We do not use your WhatsApp number for any purpose beyond community communication.
Cookies
Our website uses cookies — small files that help the site remember your preferences and understand how visitors use it. These are standard and non-invasive. You can disable cookies in your browser settings at any time, though this may affect some features of the website.
Your Rights
You have the right to ask us what data we hold about you, request that we correct it, or ask us to delete it. Just message us on WhatsApp and we’ll sort it out — no forms, no bureaucracy.
Updates to This Policy
If we ever change this policy in a meaningful way, we’ll update the date at the top of this page. We won’t quietly rewrite it and hope no one notices — that’s not how we operate.
Questions about your privacy? We’re on WhatsApp. Always.